Privacy Policy
We respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or use our online services.
By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your data as described here, in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India.
Information We Collect
We collect the following types of information from you:
Personal Information
When you create an account, place an order, or contact us, we may collect:
Full name
Email address
Mobile number
Billing and shipping address
Date of birth (if required for certain health-related orders)
Order and Payment Information
Order details (products purchased, quantity, value)
Payment details (card or UPI information processed via secure payment gateways; we do not store your full card details)
Transaction and invoice data
Technical and Usage Data
IP address, browser type, and device information
Cookies and website usage data
Preferences and browsing history on our site
Optional Information
Product reviews, feedback, or responses to surveys
Marketing preferences or newsletter subscriptions
Purpose of Collecting Your Information
We use your information for the following lawful purposes:
To process, confirm, and deliver your orders
To manage your account and provide customer support
To send order updates, shipping notifications, and invoices
To improve our website, products, and user experience
To send marketing or promotional offers (only if you consent)
To comply with legal obligations and prevent fraud
Consent
By using our website and providing your information, you consent to our collection and processing of your data for the purposes stated in this Policy. You may withdraw consent anytime by writing to us at [Insert Contact Email], subject to applicable laws.
Data Sharing and Disclosure
We do not sell or rent your personal data. We may share limited information only with:
Payment gateways for secure transaction processing
Delivery and courier partners for shipping your orders
Marketing and analytics partners (only if you opt-in)
Regulatory or legal authorities when required by law
All service providers are bound by strict data confidentiality agreements.
Data Security
We use reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:
Secure payment gateways
Restricted employee access
Data Retention
We retain your information only as long as necessary to:
Complete your orders and provide support
Comply with tax, accounting, or legal requirements
After this period, we securely delete or anonymize your data.
Cookies
Our website uses cookies to:
Remember your login or shopping cart
Improve browsing experience
Analyze site traffic and trends
You may disable cookies in your browser settings, but some features may not function properly.
Policy Updates
We may modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a new 01-04-2026. Continued use of our website after such updates constitutes your acceptance of the revised Policy.
======================================================================
Mobile App (Android) Addendum: Navatha Executive (Call Recording)
======================================================================
This addendum applies to our Navatha Executive Android mobile application (navatha). It explains how we handle microphone/audio data used for call recording features where enabled.
Last updated: 01/4/2026
Microphone Permission and Call Recording (RECORD_AUDIO)
When you use call-related features in the App, the App may request access to your device microphone using android.permission.RECORD_AUDIO. This permission is used to support call recording functionality where enabled and configured for your organization.
If microphone access is denied, call recording features may not work.
Call Recording Uploads (Two-Way: Auto or Manual)
Call recording uploads may occur in two ways:
1) Auto upload (sometimes)
2) Manual upload (sometimes)
Recordings stored in AWS S3
After upload, call recordings are stored in Amazon S3 (AWS S3) as configured for the service.
Who can access recordings (Admins can listen)
Call recordings are accessible to administrators only. Admins can listen to the recordings to review call activity and support CRM workflows. We do not provide listening access to non-admin users unless your organization’s administrator explicitly enables access through its configured permissions.
Data retention (as configured by admin)
We retain call logs and call recordings only as long as necessary for CRM functionality, security, audit/compliance, and operational needs, specifically as configured by your organization’s administrator.
Data sharing and disclosure
We do not sell or rent call recordings or your personal data. We may share call-related information only with:
– Service providers supporting our infrastructure (including AWS/S3 hosting and related operational services), under confidentiality and security obligations
– Authorized administrators within your organization (admins can listen)
– Regulatory or legal authorities when required by applicable law
Contact
For privacy questions or requests, contact: info@navatha.co.in